Merseyside & Region Stoma Service Privacy Notice
Merseyside & Region Stoma Service (MARSS) respect your privacy and are committed to protecting your personal data. In this privacy notice, we explain how we collect and use your personal information.
Merseyside & Region Stoma Service is provided by The Bullen Healthcare Group Limited (company number 03137456) hereafter referred to as “We” and we’re based at Glacier Building, Brunswick Business Park, Harrington Road, Liverpool, Merseyside L3 4BH. We are the data controller for the purposes of the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR) and any other data protection legislation applicable in the UK from time to time.
If you have any questions about your privacy on our website, or our use of your personal data, please Contact Us.
We must have a lawful basis to process your personal data, and this notice explains what our lawful basis is in respect of each purpose for which we keep and use information about you. Generally, we are allowed to process your personal data where it is necessary in connection with a contract between us (such as a contract to supply our products or services), where it is necessary in order for us to comply with our legal obligations, or where we have a legitimate interest to do so (but we will always consider whether your right to privacy overrides our interest).
Please note that links from our website may take you to external websites which are not covered by this notice. We recommend that you check their privacy policies before submitting any personal information to such sites. We will not be responsible for the content, function or information collection policies of these external websites.
This website was created and continues to be managed by Miro Media and as such they will process your data on our behalf when you visit our website. They will only use your data for the purposes outlined below.
What information do we collect about you and how do we collect it?
You are not required (by law or by any contract with us) to provide personal information to us via this website. We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.
Information you provide to us
We may receive personal information about you whenever you contact us. For example, by doing the following:
- Enquiring about our service via our Contact Us page or by calling us on the number provided at the bottom of this page.
- Requesting a callback or advice from our healthcare professionals.
- Using and browsing our website.
- Telephoning, texting, writing by post or emailing us.
This information may include the following:
- Normal identification information, such as your full name, date of birth, age, gender, marital status.
- Contact information, such as your postal address, email address and telephone number.
- Additional information relevant to your use of our website and services, such as your marketing preferences, survey responses and feedback.
- Information about your order, including the recipient.
- Medical information that is relevant to the provision of products or services that we may provide to you.
Information we collect about you on our website
When you visit our website we may collect the following information:
- Which pages you view and which links you follow.
- Your IP address and general location.
- Details of the hardware and software that you are using to access the website.
- A device identifier (cookie or IP address) for fraud prevention.
- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
Our website is not intended for children but we do process information relating to children in relation to the provision of medical supplies. Such information is not controlled or processed for marketing purposes.
Information we collect about you from other sources
We may collect information about you from other sources. This may include the following:
- Information you have shared with our partners, including:
- Your Clinical Commissioning Group (CCG) or GP surgery.
(together to be known as our “Partners”).
- Your Clinical Commissioning Group (CCG) or GP surgery.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this notice.
How and why do we use your personal information?
We take data protection law seriously, so below we have set out exactly how and why we use your information, and what our legal basis is to be able to use your information in each way.
Providing our services
It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you, such as when you use our service. To process your personal data in this way, we will rely on legal bases of performing our contract with you and pursuing our legitimate interests. Using your information in this context is necessary so that we can:
- Provide you with information about your contract with us.
- Provide you with information about our service.
- Verify your identity.
- Make a decision to supply our services.
- Deal with any complaints you may have.
- Contact you about any changes that we make to our service.
- Administer our website, including troubleshooting problems, analysing statistics, conducting research and tests and keeping the website secure.
- Administer your order.
Making our business better
We always want to offer the best services and experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.
In this context, we will rely on the lawful basis of legitimate interests and will only use your information where it is necessary so that we can:
- Review and improve our existing service.
- Review and improve the performance of our systems, processes and staff (including training).
- Improve our website to ensure that content is presented in the most effective manner for you and for your computer.
We want to stay in touch with you. Sometimes we may need to use the information that we have about you in order to respond to your questions or let you know about important changes. We will rely on the lawful basis of performing our contract with you and pursing our legitimate interests when we contact you.
We will only use your information in this respect where it is necessary so that we can:
- Interact and respond to any communications you send us, including where you use the Contact Us section and any social media posts that you tag us in.
- Let you know about any important changes to our business or policies.
Verifying your identity
We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.
Protecting you and others from harm
We may use your information where it is necessary to protect your interests, or the interests of others, in accordance with our legal obligations and the pursuit of legitimate interests. This may include in the event of criminality such as identity theft, piracy or fraud.
We need all the categories of information listed above to allow us:
- to enter into and perform our contract with you;
- to enable us to comply with legal obligations; and
- to pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests).
Special Category Data
Where we process your Special Category Data our basis for doing so is to pursue our legitimate interests or to fulfil the contract made between you and us (depending upon how you interact with us). The condition under which we process Special Category Data is that to do so is necessary in order to provide you with medical services and products which are specific to your condition.
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Who do we share your personal information with?
Sharing your information within our company and group
We share the information that you provide to us with our staff so that we can provide our service to you.
Sharing your information with third parties
We may share your data with selected third parties. For example, we may share your information with:
- Internet hosting providers to host the website, related infrastructure, services and applications.
- Contact management systems to send emails, instant messages, social media messages and SMS messages.
- Certain delivery companies.
- Our Partners.
There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:
- Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings.
- Necessary to protect the safety of our employees, our property or the public.
- Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
- Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved.
How long do we keep your personal information?
We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, we will retain any information you provide to us at least for as long as we continue to provide that service to you.
How do we protect your personal information?
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this notice.
We try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
All information you provide to us is stored on our secure servers in the UK. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
What rights do you have in respect of your personal information?
If you require any further information about your rights as explained below, or if you would like to exercise any of your rights, please Contact Us.
You have the right to be informed
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this notice to comply with this right.
You have the right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:
- Why we have been using your information.
- What categories of information we were using.
- Who we have shared the information with.
- How long we envisage holding your information.
In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold. The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs.
You have the right to correct any inaccurate or incomplete personal data
Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case you can contact us so that we can correct our records.
You have the right to be forgotten
There may be times where it is no longer necessary for us to hold personal information about you. This could be if:
- The information is no longer needed for the original purpose that we collected it for.
- You withdraw your consent for us to use the information (and we have no other legal reason to keep using it).
- You object to us using your information and we have no overriding reason to keep using it.
- We have used your information unlawfully.
- We are subject to a legal requirement to delete your information.
In those situations you have the right to have your personal data deleted. If you believe one of these situations applies to you, please contact us.
You have the right to have your data transferred to you or a third party in a common format
Also known as data portability, you have the right to obtain a copy of your personal data for your own purposes. This right allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way.
If you would like us to transfer a copy of your data to you or another organisation in a structured, commonly use and machine-readable format, please contact us. There is no charge for you exercising this right.
You have the right to object to direct marketing
You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please contact us or use the links provided in any of our marketing communications.
You have the right to object to us using your information for our own legitimate interests
Sometimes, we use your personal information to achieve goals that will help us as well as you. This includes when we use your information to help us make our business better; and when we contact you to interact, communicate or to let you know about changes we are making.
We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object. Unless we have a compelling reason to continue, we must stop using your personal data for these purposes.
You have the right to restrict how we use your personal data
You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:
- You have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify this.
- You have objected to us using your information for our own legitimate interests and we are in the process of considering your objection.
- We have used your information in an unlawful way, but you do not want us to delete your data.
- We no longer need to use the information, but you need it for a legal claim.
Changes to our Privacy Notice
Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy notice.
This version was last updated on 4th February 2021 and historic versions can be obtained by contacting us.
If you wish to make a complaint about our collection or use of your personal data, please Contact Us in the first instance so that we may seek to resolve your complaint.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO.
Our Data Protection Officer is Ian Burton who can be contacted on the details below.
Brunswick Business Park