How the Service Works

The Merseyside & Region Stoma Service is responsible for the prescription and ordering of all stoma products for people living in the area covered by Halton, Knowsley, Liverpool, St Helens, Warrington, and Wirral CCGs. Stoma products include all stoma bags/pouches and associated additional products (for example barrier spray, adhesive remover).

How to order your prescriptions

Step one

In line with your preferences either one of our personal advisors will contact you by telephone, or you can call us on 0800 915 9046, email us at prescriptionservice.bhg@nhs.net or you can order online here,

Step two

You will need to let us know how much product you still have. You will need to answer 3 health and product related questions to ensure your products are meeting your needs. If you are experiencing any stoma related problems we will ask a stoma nurse to contact you.

Step three

The personal advisor will place your prescription request and arrange for your prescription to be sent to a dispenser of your choice, for example, a dispensing appliance contractor (you may know this as a home delivery company), or a local pharmacy. We will ensure all prescriptions are sent to your dispenser within 2 days but often this will be quicker. Alternatively, it can be sent to your home address however you will then be responsible for taking the prescription to the dispenser (for example community pharmacy). If we send your prescription to your dispenser of choice, they will be responsible for delivering your products within a week of receiving your prescription. If you need a product urgently, we can help arrange this with your dispenser.

Introducing the MARSS Stoma Nurse Service.

Our team of specialist stoma nurses can give you advice and support to help you with your condition and the stoma products that you use. Our nurses will provide appropriate treatment, and give you advice on stoma products, to make sure your repeat prescription needs are met.

As part of the MARSS service, you will be offered an appointment with the nurses to review the stoma products that you use. This is part of the new service introduced by the CCGs for obtaining your stoma prescriptions and it will ensure that you are using the most appropriate products for your condition. This appointment will either be at our clinic or, if appropriate, at your own home. It is advised that all patients with a stoma are reviewed by a stoma nurse every year.

Our nurse service is regulated by the Care Quality Commission (CQC), so you can be sure that you are getting the best quality and level of care. The CQC regulate all health and social care services. They monitor the quality and safety of health care in hospitals, dentists, ambulances and care homes, and the care given in people’s own homes. For more information on the CQC, visit their website at www.cqc.org.uk

Emergency supplies

If you are in urgent need of any products, phone us on 0800 915 9046 and we will arrange for an emergency prescription to be issued.